Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
How we use collected information
Emcor Philippines may collect and use Users personal information for the following purposes:
- To improve customer service
- Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
- We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
- We may use feedback you provide to improve our products and services.
- To process payments
- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
- We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
FREE RETURN POLICY
1. All purchased products through EMCOR website and mobile app starting July 1, 2020 shall be entitled to the Free Return, with the following acceptable reasons or conditions:
- – Wrong Item Delivered – the item/s received by the customer is not the same product he/she ordered. Proof would be the order details of the customer.
- – Damaged Item – the item/s received by the customer have dents, scratches or any issues related to appearance or quality.
- – Defective item – the item/s received by the customer is not working properly or has “factory defect.
2. Return or replacement due to change of mind is NOT ALLOWED. The following are the conditions considered as change of mind:
- – Customer does not like the color, design of the item or the appearance does not meet the customer’s expectations
- – Customer wants a bigger/smaller item, a higher/lower capacity or different color
3. For wrong item delivered, defective and damaged items, the customer shall:
3a. Inform EMCOR immediately by sending an email to [email protected]
The e-mail must include the following details:
- – Complete Name
- – Contact Number
- – Complete Address
- – Date of Purchase
- – Item Purchased (Brand and Model)
- – Reason for Return or Replacement
Our Customer Service Representative shall attend to the customer’s concern within 48 hours.
3b. Return the item to the nearest EMCOR store not more than 7 days from receipt of item. You may also request for pick-up of item from your location for FREE. Item must be in its original delivery condition; complete with carton box and complete standard accessories with original copy of Sales Invoice. Note: Shipping or delivery charges paid by the customer is NONREFUNDABLE. Processing of refund or replacement shall be within 15 business days from receipt of wrong, defective, or damaged item.
3c. For items returned from 8th to 30th day from purchase, the concern shall still be investigated but the item replacement shall be under manufacturer’s decision and approval. Refund or replacement of items returned to EMCOR beyond 7 days from purchase shall be processed within 30 business days.
4. The Customer Service Representative shall inform the customer whenever the replacement is already available. The customer can pick up the item at the nearest EMCOR store in the area or can request for the item to be delivered for free for areas within 10 kilometers from the store. For areas beyond 10 kilometers, standard delivery fee shall apply.
5. Refund of returned items shall be via online deposit, cheque payment or credit card payment reversal. For refund via cheque payment, customer may claim it at nearest EMCOR store.
6. Updates on the status of refund or replacement shall be given by the Customer Service Representative thru email, voice call, SMS or other preferred channels.