Privacy Policy

This Privacy Policy governs the manner in which Emcor Philippines collects, uses, maintains and discloses information collected from users (each, a “User”) of the emcor.ph website (“Site”). This privacy policy applies to the Site and all products and services offered by Emcor Philippines.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

How we use collected information

Emcor Philippines may collect and use Users personal information for the following purposes:

• To improve customer service
• Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience
• We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site
• We may use feedback you provide to improve our products and services.
• To process payments
• We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey or other Site feature
• To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails
• We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

How Users Can Request Data Deletion

Users have the right to request the deletion of their personal data that we hold. If you wish to
have your personal information removed from our database, please follow the steps below:

1. Email Request: Send an email to customercare@emcor.com.ph with the subject line
“Data Deletion Request.” In your email, please include the following information: 

• Your full name
• Email address associated with your account
• Phone number (optional)
• Details of the data you wish to have deleted

2. Verification: Upon receiving your request, our Customer Service Representative will
verify your identity to ensure the security of your personal data. This may involve
contacting you for additional information.

3. Processing Time: Once verified, we will process your request within 30 business days
and confirm the deletion of your data via email. Please note that some data may need to
be retained for legal or business purposes, but we will inform you of any such
exceptions.

4. Confirmation: You will receive a confirmation email once your data has been deleted
from our records.

Changes to this privacy policy

Emcor Philippines has the discretion to update this privacy policy at any time. When we do, we will send you an email. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at +63 82 300 3161.

FREE RETURN POLICY

1. All purchased products through EMCOR website and mobile app starting July 1, 2020 shall be entitled to the Free Return, with the following acceptable reasons or conditions:

• – Wrong Item Delivered – the item/s received by the customer is not the same product he/she ordered. Proof would be the order details of the customer.
• – Damaged Item – the item/s received by the customer have dents, scratches or any issues related to appearance or quality.
• – Defective item – the item/s received by the customer is not working properly or has “factory defect.

2. Return or replacement due to change of mind is NOT ALLOWED. The following are the conditions considered as change of mind:

• – Customer does not like the color, design of the item or the appearance does not meet the customer’s expectations
• – Customer wants a bigger/smaller item, a higher/lower capacity or different color

3. For wrong item delivered, defective and damaged items, the customer shall:

3a. Inform EMCOR immediately by sending an email to customercare@emcor.com.ph.

The e-mail must include the following details:

• – Complete Name
• – Contact Number
• – Complete Address
• – Date of Purchase
• – Item Purchased (Brand and Model)
• – Reason for Return or Replacement

Our Customer Service Representative shall attend to the customer’s concern within 48 hours.

3b. Return the item to the nearest EMCOR store not more than 7 days from receipt of item. You may also request for pick-up of item from your location for FREE. Item must be in its original delivery condition; complete with carton box and complete standard accessories with original copy of Sales Invoice. Note: Shipping or delivery charges paid by the customer is NONREFUNDABLE. Processing of refund or replacement shall be within 15 business days from receipt of wrong, defective, or damaged item.

3c. For items returned from 8th to 30th day from purchase, the concern shall still be investigated but the item replacement shall be under manufacturer’s decision and approval. Refund or replacement of items returned to EMCOR beyond 7 days from purchase shall be processed within 30 business days.

4. The Customer Service Representative shall inform the customer whenever the replacement is already available. The customer can pick up the item at the nearest EMCOR store in the area or can request for the item to be delivered for free for areas within 10 kilometers from the store. For areas beyond 10 kilometers, standard delivery fee shall apply.

5. Refund of returned items shall be via online deposit, cheque payment or credit card payment reversal. For refund via cheque payment, customer may claim it at nearest EMCOR store.

6. Updates on the status of refund or replacement shall be given by the Customer Service Representative thru email, voice call, SMS or other preferred channels.